Shipping

Shipping Policy


Thank you for visiting and shopping at Rocky Creek Mushrooms. The following information sets out the terms and conditions that constitute our Shipping Policy.


1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase. We would need your order number in case of any problems. If you do not receive any email from us post your purchase, please check your spam or contact us. Most of the time, it is because of the wrong email address was provided to us.

2. Shipment Processing/Handling Time
Processing time refers to the time it takes to prepare your order for shipping. It is different to the delivery estimate. Most items are sent using express postage as default except for large bulky products; it does not mean your order will be processed on priority. Handling time is entirely different from the shipping time it takes via different delivery options. After your payment is authorised and verified, all orders are processed within three days. Not all orders take three days to process; they could be sent on the same day or as less as one day once your payment is completed. We will contact you if, for some reason, if there are any delays.

3. Shipment Locations

3.1 Domestic and International
Rocky Creek Mushrooms only ships domestically If you have a question about domestic deliveries, please contact us at emma@rockycreekmushrooms.com.au.

3.2 Shipping Restrictions
It is important to note that products low in value are generally shipped in letters and can’t be sent to a Suite or Parcel locker. We will contact you to provide an alternate address in that case, or you could pay extra for it to be sent as a parcel instead. It is also important to note that the Pseudo name cannot be used in the Parcel locker as such parcels will not be delivered by auspost for security reasons, and We will not be able to refund you.

4. Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Delivery times are estimates and commence from the date of shipment rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

4.1 Express Shipping
The order will arrive within 1-3 business days to the metropolitan area, it may take some additional time in WA and NT or some regional areas.
Express Shipping costs will be shown on the checkout screen.

4.2 Standard Shipping
The order will arrive within 9 business days.
Standard Shipping costs Will be shown on the checkout screen.

4.3 Please Note
Business day means Monday to Friday, except holidays. Products may be delivered in separate shipments. We will notify you if that is the case with the tracking number and content of the parcel.

We will not be responsible for wrong shipping addresses or incomplete addresses. For example, a letter will only be delivered in a letter box; if you fail to provide your unit number, that letter may be returned to us. We do not charge any restocking fees and customer is liable to pay for the shipping again for it to be re-delivered. We do however need to wait for the original parcel to be returned to us before a new one can be dispatched.

In-Farm pickup days vary based on product availability. We will send you an email confirming when your product is ready to be picked up when an order is placed on our website and check-out as ‘pickup’. No Shipping fees are charged for pickup orders. The customer needs to notify us when they are coming to pick up the order at least an hour before so that we can assure a staff would be present at the pickup address mentioned in the ‘pickup ready’ email.

It is a known issue with Auspost with their new auto sorting machines that the items get incorrectly sorted and bounces between state for interstate parcels or bounces between the different facility of intra-state parcels. If you notice this, please message us immediately, and we will put an intercept request with Auspost to manually sort this item and ship it back your way. As a free service to our customers, we lodge the request with Auspost upon customer notifying us and follow up with you every few days with an update.

If the parcel is sent to you in a satchel, sometimes the tracking event is recorded at the time we purchase these prepaid satchel from the post office. Confusion might sometimes arise as the tracking events will show even before you place the order; the tracking will fix itself as soon as it reaches a sorting facility.

5. Tracking Options
Rocky Creek Mushrooms aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package. All items from our store are sent via tracked service.

5.1 Domestic orders
All orders delivered within Australia automatically have tracking.

6. International Customs, Duties and Taxes
Rock Creek Mushrooms do not deliver internationally

7. Damages
If there is any damage to the packaging on delivery, contact us immediately at emma@rockycreekmushrooms.com.au.


8. Missing or Lost package
There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. Rocky Creek Mushrooms politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at emma@rockycreekmushrooms.com.au to report missing or lost packages. We will get proof of delivery from our Logistics provider to provide you in 1-3 days after we have been notified. If our logistic provider cannot provide proof of delivery, we will resend you the parcel.

9. Questions
If you have any questions about the delivery and shipment of your order, please contact us at emma@rockycreekmushrooms.com.au.

Mushroom Grow Kit FAQ

What is the shelf life of a Mushroom Grow Kit

Heads up, mushroom fans! Your kit's buzzing with life, It is a living culture just waiting to grow.

It's got a two-month "Grow By" date (approx) , So its best to get growing as soon as they are purchased.

But if you need a little extra time, a fridge snooze is okay, just remember, they're happiest when they're bursting forth, not hibernating!

Let the fungi fun begin!

How long can I keep a Grow Kit without starting the growing process?

For optimal outcomes, it's ideal to kickstart your mushroom grow kit right away.

However, we understand that's not always feasible. Whether you're in the growing phase or storing for later, avoid exposing your kit to temperatures exceeding 30°C – they won't be too pleased.

If you need to keep your mushroom kit on standby, tuck it into the fridge. This will lull it to sleep until you're ready to grow or share the mushroom love!

All kits can be chilled except for the Pink Oyster, which doesn't fare well in the fridge!"

How long do my Mushrooms take to grow?

Oyster mushrooms sprout the quickest, usually within 7-14 days, while Lion's Mane mushrooms take a bit longer at 14-21 days.

If you're cultivating different varieties, you'll observe that the Pink Oyster Kit tends to yield mushrooms at a speedier rate as it is a very vigorous grower.

No worries, it's perfectly normal, and your other mushroom kits will catch up soon enough.

How many mushrooms will my kit grow?

Mushrooms can be like mischievous little mystery boxes! They grow at their own pace, so predicting your first feast is a bit like peeking at Christmas presents early.

But fear not, mushroom friend! Your first harvest should be enough to whip up a delicious meal for 1-2 lucky diners.

Each bonus bounty after that might be a little smaller, like the last bite of a yummy cake, but still packed with flavour.

If your mushrooms seem shy and haven't reached the promised land, just shoot us an email with a pic and we'll be your mushroom mentors, happy to help them thrive!

How do I produce more crops of mushrooms?

Oysters:

First things first: Give your hardworking block a break! After those yummy Oysters have been picked, remove any leftover stems and debris and let it chill for a week. Sometimes, it'll magically sprout pins on its own. If so, just watch 'em grow! If not, no worries! Here's the second-crop shuffle:

  • Float & Drain: Take the bag out of its box and give it a relaxing overnight soak in a bowl of water, cut side down. In the morning, drain any excess water and wait for those tiny pins to appear – it's time to grow again! This might take a week or two, but patience is a mushroom's best friend.
  • Flip Flop Fun: Feeling speedy? After your first harvest, flip the block inside out like a tiny mushroom pancake! This clever trick lets you grow from the other side for a quicker second crop. Boom!

Lion's Mane: Maneuvering the Second Harvest

Your first Lion's Mane bounty was epic, right? Now, let's unlock the second round!

  • Turn Turn Turn: Take the block out of its box and, like a master pizza chef, flip it over so the other big side is facing out.
  • X Marks the Spot: In the center of this new side, gently cut a small "X". This is your invitation for more Lion's Mane magic to sprout.
  • Patience Pays Off: Just like waiting for a good hair day, the second crop will take a couple of weeks to form. And guess what? You can keep repeating this "X-ing" and growing process for even more Lion's Mane goodness!

Important!

Block turning Green or smelling funky? Then I am afraid my friend, our growing here is done.

Something has been introduced to the growing environment which has contaminated your mushrooms and this growing block is best put out to compost.

So there you have it, mushroom mavens! With a little love and these simple tricks, your grow kits will keep churning out delicious fungi feasts. Happy harvesting!

Where do you ship to ?

We ship our grow kits, cultures, dried, powdered and tinctured products Australia wide.

We ship our fresh mushrooms only to the sunshine coast to ensure optimum freshness and product quality.

We do not offer international shipping.

Fresh Mushroom FAQ

Is there a minimum order quantity for fresh mushrooms

For Retail it is 500g for wholesale it is 2kg

Where do you deliver to?

We ship our grow kits, cultures, dried, powdered and tinctured products Australia wide.

We ship our fresh mushrooms only to the sunshine coast to ensure optimum freshness and product quality.

We do not offer international shipping.

when do you deliver

We deliver Fresh Mushrooms on Tuesdays and Fridays. If you're getting a large delivery you can choose to split this over the two days to suit your needs

How are your mushrooms Packaged?

For our retail customers your fantastic fungi is delivered in our climate controlled delivery vehicle snuggled in its own recyclable brown paper packaging

For wholesalers, Your mushroom bounty is snuggled up like VIPs in our climate controlled van, wrapped in their cozy custom boxes.

These boxes are our little eco-warriors, saving the planet one fungi at a time. So, when they arrive, remember: return them on your next delivery, like sending your BFF's favorite sweater back!

We'll give them a little TLC and send them off on another delicious adventure. Why?

Because plastic gets lonely all by itself, and mushrooms deserve the best, naturally!

Think of it as the coolest recycling program ever, fuelled by fungi!

Are your Mushrooms Fresh?

Imagine your fabulous fungi, hand-picked at the peak of their plumpness, hours before they hop on our speedy ride straight to your kitchen! We are a suburb of the Sunshine Coast, so their journey to your table is a quick trip.

Plus, you're cutting out middlemen, meaning less jostling and more freshness.

Why's this a big deal? Well, these gourmet guys are delicate as ballerinas, and keeping them happy from field to fridge is key to their premium quality.

So when you bite into those juicy beauties, savor the taste of local Kiamba grown goodness, Rocky Creek Mushroom care, and a delivery that will leave you saying "Funghi!... that was quick!"

How long do they keep for?

Think of mushroom storage like a fairy tale: some vanish quicker than Cinderella's carriage, while others, like Sleeping Beauty, slumber gracefully for ages. Here's the scoop:

  • Cast a chilly spell: All mushrooms thrive in a cool, breezy realm—around 2°C (35°F), to be precise. Think of it as their enchanted forest, where time slows down and flavors stay bright.
  • Pink and Gold Oysters (5-7 days): These whimsical wonders are like mischievous pixies, best enjoyed within a few days of their arrival. Keep them in a ventilated container, like a fairy house with open windows, and savour their delicate dance on your taste buds before they vanish like moonbeams.
  • White and Blue Oysters (10 days) : These versatile fungi are like the happily-ever-after couples of the bunch, lasting a cozy 10 days in their chilly storage container. Think of them as Snow White and Prince Charming, waiting patiently for their culinary happily ever after.
  • King Browns (14 days): These majestic mushrooms are the wise old wizards of the mushroom kingdom, storing their earthy magic for up to 14 days. Tuck them away in their cool, airy castle (aka fridge) and they'll be ready to cast delicious spells whenever you call.
  • Lion's Mane (7-10 days): The wisest of sages, Lion's Mane prefers a slightly warmer slumber, around 4°C (40°F). Give it a cozy corner in a ventilated container, and its brain-boosting benefits will stay bright for up to 10 days.

So remember, dear mushroom lovers, the key to preserving their enchanted freshness lies in a delicate balance of chill and air. Treat them with care, and their culinary magic will weave delicious tales for many days to come!

Are all your mushrooms Australian Grown

All the processes to cultivate our mushrooms are conducted by us here at our farm, Rocky Creek Mushrooms, in the Sunshine Coast.

We create our own mushroom spawn and make our own mushroom blocks and grow them in our own specially adapted climate controlled Grow Rooms to supply you with year round Mushroom Magic!

Our mushrooms are 100% Australian grown."

Mushroom Varieties We Grow

  • White Oysters

    Think fluffy clouds with a meaty edge! Their flavor whispers of chicken with hints of anise and a slightly smoky undertone, and they're protein powerhouses, making them plant-based champions.

    Sprinkle them generously into stir-fries, soups, or even create your own crispy "oyster wings" – these versatile fungi will have you cluck-ing with joy! Just don't overcook as they can get a bit chewy.

  • King Oysters

    These regal fungi are steak in mushroom clothing! King Oyster Mushrooms have a dense, chewy texture and a rich, umami flavor.

    They are sometimes described as having a nutty or earthy taste, but they are not as strong-tasting as some other mushrooms, such as shiitake or portobello.

    They can be sautéed, roasted, grilled, or even made into vegan "scallops"

  • Pink Oyster

    Pink Oyster Mushrooms are incredibly versatile in the kitchen and can be used in a wide range of dishes.

    Their delicate flavor pairs well with a variety of cuisines, from Asian stir-fries to Mediterranean pasta dishes.

    They can be sautéed, roasted, grilled, or even pickled. Their meaty texture makes them a great substitute for bacon or other pork products in vegetarian or vegan dishes.

  • Lions Mane

    With its shaggy appearance and delicate flavour Lions Mane Mushrooms add a touch of whimsy and elegance to any dish while offering a multitude of culinary and health advantages.

    Use this Mushroom in place of pulled pork or reinvent your meatless burgers

    Powder or tincture this mushroom to consume it as a daily health benefit.

  • Giant Pearl Oysters

    Characterized by their thick, white stems with a smooth, velvety surface and prized for its rich, umami flavour, with hints of nuts and meat.

    They are best enjoyed when cooked to just tender

    Their meaty texture makes them a great substitute for beef, pork, or lamb in vegetarian or vegan dishes.

    Their rich flavor pairs well with a variety of cuisines.

  • Yellow Oysters

    This vibrant yellow mushroom, with its fan-shaped caps and slightly frilly edges, adds a touch of sunshine to any dish.

    When cooked, Yellow Oyster Mushrooms develop a subtle, earthy flavour with hints of citrus and anise.

    They can be sautéed, roasted, grilled, or even pickled.

    Their meaty texture makes them a great substitute for chicken or other poultry products in vegetarian or vegan dishes.